FAQ

Everything below is our standing answer. If your question is not here, write to us and a human will answer — usually the same day.

Ordering & refills

How does the Weekly Refill work?

Pick your plan and 6–8 meals arrive weekly. Skip, pause or cancel anytime in your account — no fees, no commitments.

When do I have to change my order by?

Cutoff is Thursday 11:59pm for the following week's delivery.

Can I choose my meals?

Weekly Refill rotates chef selections. The Compound lets you build every meal yourself in Write Your Own Rx.

When does the menu change?

New menu every month. Compound members see it first.

Delivery & shipping

Where do you deliver?

Miami-Dade and south Broward on Sundays and Wednesdays. Free over $100, otherwise $8–10. Statewide frozen shipping is coming soon.

What if I'm not home?

Meals arrive frozen in insulated packaging and stay safe for several hours. Get them into the freezer as soon as you can.

It arrived partially thawed — is it safe?

If it is still refrigerator-cold to the touch, refreeze or refrigerate and eat within 5 days. If it is warm, contact us for a replacement.

Packaging & safety

Is vacuum-sealed food healthy?

Vacuum sealing is a packaging method, not a nutrition claim. The nutritional quality of a meal comes from its ingredients, portion size, and overall nutrient profile. Vacuum-sealed packaging helps us protect meals during frozen storage and provide convenient, portioned servings.

Is vacuum-sealed frozen food safe?

Food safety depends on the full process: safe preparation, appropriate packaging, freezing, storage, shipping, and heating. Keep frozen until ready to prepare and follow the package directions.

Why vacuum seal meals before freezing them?

Vacuum sealing helps protect meals from air exposure during frozen storage and can help maintain food quality. It also supports individually portioned meals that are easy to store and heat when needed.

Does vacuum sealing eliminate the need for refrigeration or freezing?

No. Vacuum-sealed meals still require the storage conditions printed on the package. Keep frozen unless the label says otherwise.

What should I do after opening a meal?

Follow the package directions. Once a vacuum-sealed package is opened, store any leftovers promptly and use them within the time frame provided on the label.

Food & storage

How long do meals last?

Sealed and kept frozen, up to 3 months. Thawed in the refrigerator, 5 days.

How do I heat them?

2–3 minutes covered, from frozen or thawed.

Is it fresh or frozen?

Both. Meals are cooked fresh, vacuum-sealed, and frozen in our kitchen before they go out — and they need to stay frozen until you heat them. Freezing is how we prepare meals in advance and portion them consistently. Nutritional quality comes from the recipe and the ingredients, not from whether a food is fresh or frozen.

Do I have to keep them frozen?

Yes. Get your delivery into the freezer as soon as it arrives. Thaw under refrigeration only, and eat within 5 days of thawing.

Are your meals healthy?

We design our meals to make balanced eating more convenient. Every item lists its own ingredients, allergens, serving size and nutrition information so you can choose what fits your needs. We do not claim any meal is “healthy” as a regulated nutrient claim.

Are these meals medically prescribed?

No. Our meals are food, not medical treatment. “Prescription” is our brand language for a thoughtful meal routine. If you have a medical condition, food allergy or therapeutic diet, talk to your clinician or registered dietitian before ordering.

Do you handle allergies?

Full ingredient and allergen lists appear on every item. All meals are prepared in a kitchen that handles meat, dairy, shellfish, tree nuts and wheat — we cannot guarantee any meal is allergen-free.

Vegan, pescatarian or kosher?

Vegan and Pescatarian plans are available now — use the diet filter on the menu. Our kosher-style line is not yet certified; certification is in progress, so join the waitlist and we will write when it opens.

Payment & returns

Do you take EBT / SNAP?

Yes at pickup and farmers market. Online EBT is coming. We accept all major cards, Shop Pay and Apple Pay.

What is your refund policy?

Perishable food cannot be returned. If anything arrives damaged, thawed warm or wrong, we replace it or credit you — send a photo within 24 hours. See our Refund Policy.

IMPORTANT: Take Twice Daily is a food brand. Our “Rx” theme is branding, not medicine. Our meals are not intended to diagnose, treat, cure, or prevent any disease. Consult your physician before making dietary changes.