FAQ

Everything below is our standing answer. If your question is not here, write to us and a human will answer — usually the same day.

Ordering & refills

How does the Weekly Refill work?

Pick your plan and 6–8 meals arrive weekly. Skip, pause or cancel anytime in your account — no fees, no commitments.

When do I have to change my order by?

Cutoff is Thursday 11:59pm for the following week's delivery.

Can I choose my meals?

Weekly Refill rotates chef selections. The Compound lets you build every meal yourself in Write Your Own Rx.

When does the menu change?

New menu every month. Compound members see it first.

Delivery & shipping

Where do you deliver?

Miami-Dade and south Broward on Sundays and Wednesdays. Free over $100, otherwise $8–10. Statewide frozen shipping is coming soon.

What if I'm not home?

Meals arrive frozen in insulated packaging and stay safe for several hours. Get them into the freezer as soon as you can.

It arrived partially thawed — is it safe?

If it is still refrigerator-cold to the touch, refreeze or refrigerate and eat within 5 days. If it is warm, contact us for a replacement.

Food & storage

How long do meals last?

Refrigerated, 5 days. Frozen and vacuum-sealed, up to 3 months.

How do I heat them?

2–3 minutes covered, from frozen or thawed.

Is it fresh or frozen?

Cooked fresh, vacuum-sealed and flash-frozen the same day — freezing at peak locks in flavor and nutrients.

Do you handle allergies?

Full ingredient and allergen lists appear on every item. All meals are prepared in a kitchen that handles meat, dairy, shellfish, tree nuts and wheat — we cannot guarantee any meal is allergen-free.

Vegan, pescatarian or kosher?

Vegan and Pescatarian plans are available now — use the diet filter on the menu. Our kosher-style line is not yet certified; certification is in progress, so join the waitlist and we will write when it opens.

Payment & returns

Do you take EBT / SNAP?

Yes at pickup and farmers market. Online EBT is coming. We accept all major cards, Shop Pay and Apple Pay.

What is your refund policy?

Perishable food cannot be returned. If anything arrives damaged, thawed warm or wrong, we replace it or credit you — send a photo within 24 hours. See our Refund Policy.

IMPORTANT: Take Twice Daily is a food brand. Our “Rx” theme is branding, not medicine. Our meals are not intended to diagnose, treat, cure, or prevent any disease. Consult your physician before making dietary changes.