Refund Policy

Store owner: copy this text into Settings → Policies → Refund policy in your Shopify admin so it also appears at checkout, then point the footer link at /policies/refund-policy.

Perishable food policy

Because every item we sell is perishable, prepared food, we cannot accept returns. Food that has left our custody cannot be resold under any circumstances.

That does not mean you are stuck with a bad order. We stand behind every fill.

We will replace or credit you if

• Your order arrives damaged — torn packaging, broken seal, or an inflated pack.
• Your order arrives thawed warm — not refrigerator-cold to the touch.
• You received the wrong item or your order was incomplete.

How to report a problem

Email us with a photo of the item and its packaging within 24 hours of delivery, along with your order number. We will replace the affected items on your next fill or issue a store credit or refund for them — your choice.

We cannot honor claims reported more than 24 hours after delivery, or claims without a photo, because we have no way to verify the condition of perishable food after that point.

Meals left out after delivery

Meals leave our kitchen frozen solid in insulated packaging. Risk of loss passes to you at delivery. We cannot replace meals that thawed because the order sat outside after a successful delivery. See our Delivery Terms.

Subscriptions and cancellations

Skip, pause or cancel any refill plan anytime in your account — no fees and no cancellation charge. Changes must be made by Thursday 11:59pm for the following week's delivery. After cutoff, that week's fill is already in production and is not refundable.

Order cancellations

One-time orders can be cancelled for a full refund any time before the Thursday cutoff. After cutoff, the food has been prepared and we cannot refund it.

Refund timing

Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank.

Allergies

All meals are prepared in a shared kitchen that handles meat, dairy, shellfish, tree nuts and wheat. We publish full ingredient and allergen lists on every item, but we cannot guarantee any meal is allergen-free and cannot offer refunds on that basis. Please read the allergen panel before ordering.